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FAQ

What types of payment do you accept? 

We accept Visa, Mastercard and certified cheques (or checks if you prefer), and money orders. Sorry but we no longer accept personal checks. The credit card transactions are handled through a 128-bit encrypted secure server.

I live outside of Canada, will you ship to me?

Of course we will. Note that international shipments are sent with the postal service, Please allow 4-6 weeks for transport and customs clearing.

What if an item is out of stock?

We do our best to keep some stock on all our items and lots of stock on the big sellers. If we are out of stock on any item and it will delay shipping by more than a week, we will let you know in case you want to make another choice.

What is your return policy?

Items returned in original condition will be credited for the item price (not shipping) against a replacement order. If you received a defective product, please let us know and we will arrange for a replacement.

I have products your customers would like, can I have their contact info?

Forget it! Not going to happen. We DO NOT share our customer info with anyone.

How long will it take to get my order?

Depends...all orders are processed within the next 3 business days of receipt of payment. All our orders ship from Cambridge, Ontario with Expedited Parcel. Standard is 1-5 days to most of Canada.

What is your Privacy Policy?

Our privacy policy is simple....your info is nobody's business and we won't share it. We only ask you for the information needed to fill your order and that is what we use it for. We don't sell or give your details away. 

Your account information is handled via 128-bits SSL encription to help keep prying eyes away. 

Bottom line is we value your support and your business. We want your web purchase to be a good, safe experience and will do our best to ensure just that! 

 

 

CONTACT DEFAULT BAND STORE

 

customerservice@merchmonkey.com

 



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